Social Responsibility

We stand behind our employees, support local communities and listed to the feedback from our clients. We also emphasize diversity and inclusion and inspire our employees to participate in help to non-profit organizations.

Employees first

We are convinced that providing a suitable working environment and conditions for our employees is reflected in their subsequent business success, and therefore in the prosperity of the entire bank. That is why the MON FAIR Committee was established as an advisory body to the MONETA's Management Board.

  • We have long been committed to promoting women in management positions and closing the gender pay gap. As part of its ESG strategy, the bank has succeeded in surpassing its target, with women now making up 40% of the executive management team, up from the planned 35%. The Supervisory Board is now 56% female and two of its strategic advisory committees are led by women - the Remuneration Committee and the MON FAIR Committee on Diversity and Inclusion. By 2026, we aim to maintain the proportion of women in management at 40%.

  • We support parents returning to work after parental leave with financial contributions and flexible working conditions. From 2021, it offers allowances depending on the age of the child (up to CZK 5,000 per month). Employees also have access to children's groups in Prague and Ostrava. The ‘Parents in MONETA’ initiative helps to keep in touch with colleagues even during parenthood. Thanks to these measures, 90% of employees stay at work for at least a year after their return. We also support part-time work.

  • Since 2021, we have been developing the MON Step project focused on integration of handicapped persons into working environment. The aim is to increase their representation in the long term and to promote diversity in the teams.

  • We recognise the importance of supporting employees who care for their loved ones. As part of the MON Care initiative, they have access to social and legal counselling as well as psychotherapeutic support. From May 2023, these employees can benefit from more remote working options and up to five additional days off per year. The aim is to improve work-life balance.

  • We connect young talent with experienced employees through shadowing and mentoring. The MON Net programme helps students and graduates to find career opportunities within our company while promoting the transfer of knowledge between generations. The Bank also actively focuses on employing people over 55 who face difficulties in the labour market.

  • To gather feedback from our colleagues we use the anonymous MONQuest employee survey, which we conduct on a quarterly basis. We want to be transparent, so the company-wide results are available not only to members of the management and team managers, but also to all employees.

Employee Ombudsman

The mission of the Employee Ombudsman is to protect the interests of our employees in case they suspect breach of internal regulations. Our Ombudsmen are voted from among the employees.

Diversity and inclusion

Support of diversity and inclusion is firmly embedded in our internal Diversity, Equity & Inclusion Policy.

  • Because we see diversity and inclusion as one of the core issues in our approach to employees and clients, we have become a Gold Ambassador of the Diversity Charter.

  • We offer our employees a fair remuneration system that respects gender equality. We aim to keep the gender pay gap below 1% by 2030.

  • We support talented women in management roles through a unique programme that focuses on their development and career growth. The programme includes inspirational lectures with leading business experts and individual and group mentoring.

Responsibility to local communities

Philanthropic activities and volunteering are core areas of our civic responsibility.

  • We are a long-standing partner of the Václav Havel Library, which disseminates the intellectual, literary and political legacy of Václav Havel and, in various ways, brings to the public the historical significance of the struggle for human rights and freedoms during the totalitarian era and the creation of civic society during the building of democracy.

    Both headquarters have Václav Havel In-house Libraries where our employees can borrow some of his titles.

    Read more at www.vaclavhavel.cz

  • We are a proud partner of Post Bellum and the Memory of the Nation project. The project focuses on retrieving and recording the memories of witnesses of key moments in the 20th century.

    Read more at www.postbellum.cz

  • Since 2022, we have been a partner of Women for Women, a non-profit organization that aims to ensure a life of dignity for all children without distinction. We support the Housing for Children initiative, which provides a rental housing deposit grant to single mothers and their children in difficult financial circumstances.

    Read more at www.women-for-women.cz

  • We are a partner of the Foundation, whose aim is to support and develop the Czech Philharmonic Orchestra, our most prestigious classical music orchestra. Through the Foundation we also improve the conditions for the artistic growth and development of young musicians, composers and conductors.

    Read more at www.czechphilfoundation.org

Our philanthropic activities

We enable our employees and clients to lend a helping hand to non-profit organizations.

  • Each of our employees can volunteer two days a year at a non-profit organisation to help disadvantaged children and adults, the elderly or to help protect the environment.

  • We provide decommissioned office computers, laptops, printers, cars and redundant office furniture free of charge tovselected socially disadvantaged families, children, single parents or the elderly. The donations also partially cover the needs of non-profits, especially hospices, whose primary mission is outreach health and social services.

    How to apply for support from MON HELP

  • In our mobile app, you can support non-profit organizations selected by our employees and clients in a vote. You can make a regular monthly donation to these organisations or choose a one-off donation directly in your Smart Banka mobile banking application.

    Who can be supported in Smart Banka

  • We encourage our employees to show solidarity with their colleagues who find themselves in a difficult life situation and their families. On the company intranet, we inform about fundraisers for these colleagues and we double employee contributions. We also regularly support socially disadvantaged groups through charity collections of clothing or toys among employees and send the proceeds to a selected non-profit organisation as part of an employee bake sale.

How to submit a grant application

Applications for the second round of the 2022 grant program can be submitted from 1 October to 31 October 2022.

  1. Contact any MONETA Group employee from your local community, e.g. from your nearest branch of MONETA Money Bank, introduce your project and ask him/her to become guarantor and submitter of your project.

  2. Fill-in the form (in Czech only) Žádost o grant MONETA Money Bank pursuant to Rules for Grant Applications of MONETA Money Bank.

  3. Attach a short cover letter, latest annual report and copy of your organization’s incorporation document (Articles of associations/Deed of incorporation). Any attachments or detailed budget must be part of the application.

  4. Send the filled-in application with all other documents in electronic or printed form to the project submitter from the MONETA Group you have contacted regarding your project. The MONETA employee will submit your application to grant.cz@moneta.cz and the application will be submitted to MONETA’s CSR Committee. You will be informed about the Committee’s decision within 30 days from the Committee’s session, i.e. in second (no later than July of the relevant year) and fourth quarter (no later than January of the following year).

Contact: grant.cz@moneta.cz

How to apply for support from MON HELP

Contact a specific organization according to the services offered and discuss the next steps with the organization.

Help for disadvantaged children and adults
SOS Dětské vesničky
Contact: info@sos-vesnicky.cz

Focus on outreach health and social services.
Fórum mobilních hospiců
Contact: info@mobilnihospice.cz

Clients (centers, schools and service units) Diakonie ČCE
Diakonie Českobratrské církve evangelické
Contact: info@diakonie.cz

Who can be supported in Smart Banka

Ukrainian Embassy in Prague
Collection to help the defense of Ukraine organized by the Embassy of Ukraine in the Czech Republic.

People in Need’s collection SOS Ukrajina
The funds will be used for purchase of the necessary things for people in Ukraine.

Cesta domů, z.ú.
Provides care for terminally ill patients in their homes as well as services for the caretakers.

Mobile hospice Ondrášek, o.p.s.
Helps terminally ill children and adults to live the remainder of their lives at home.

Czech Union of Nature Conservationists
Actively cares for the protection of the environment and natural heritage in the Czech Republic.

Memory of the Nation and Post Bellum, z.ú.
Documents the stories of 20th century memorials and tells them further.

Václav Havel Library
Disseminates the intellectual, literary and political legacy of Václav Havel.

Help the Children Collection (Pomozte dětem)
Brings help to disadvantaged and at-risk children.

Sbarvouven.cz
A group of mentors and mentees that helps young gays and lesbians with coming out.

In  2024, we donated to philanthropic activities

CZK 46.4 million

MONETA Clementia Foundation

The MONETA Clementia Foundation helps people who, through no fault of their own, find themselves in a difficult life situation - whether   is a health problem, a difficult family situation, a life tragedy or another unforeseen event. Since its establishment, it has distributed over CZK 62 million.

Supporting MONETA clients in financial distress

The first pillar assists MONETA clients who have fallen on hard times due to serious illness, death in the family, legacy debts or natural disasters (e.g. fires or floods). In 2024, the Foundation forgave debts totalling over CZK 13.1 million to a total of 36 clients. This pillar remains a key aid for those who have got into trouble through no fault of their own.

Supporting children from disadvantaged backgrounds

The second pillar focuses on children and students from orphanages or socially disadvantaged families. In 2024, the Foundation supported the education and development of 725 children with CZK 7.36 million. The assistance included learning aids, tutoring, leisure activities, driving courses and medical aids such as glasses or braces.

The Grant Programme

The third pillar is the grant programme, which MONETA has been running since 2016. Employees themselves are actively involved in the programme, suggesting non-profit organisations that the Foundation should support. As a result, the aid is directed to where the employees really perceive the need. In 2024, more than CZK 13.3 million was distributed among 114 organisations helping children, seniors, adults in need or environmental protection.

Social Fund and employee fundraisers

The fourth pillar is for MONETA employees who find themselves in a difficult life situation - for example, a serious illness, a natural disaster or the loss of a loved one. The Foundation provides one-off financial assistance and also helps coordinate collections among colleagues. The aim is to provide quick and effective help to those who need it most.

In 2024, the Foundation donated CZK 35 million across all four pillars

Each of these four pillars focuses on helping a specific group of people and contributes to improving the lives of both individuals and communities.

Responsibility to clients

Clients are an important pillar of our bank, and their satisfaction is crucial. That's why we offer a wide portfolio of products and services that we tailor to local requirements and market needs. We receive input from our clients through an effective feedback system.

  • Our clients can contact us in person at any of our branches, through our contact centre, online chat, social media, digital channels and web forms. We're improving the efficiency of our support, for example with voice assistant and simplified web navigation. We measure client satisfaction using the Net Promoter Score.

  • The Ombudsman team addresses complaints from clients who are not satisfied with the outcome of their complaints to the Claims and complaints department.

    Read more

  • We understand the sensitivity of the information we process about our clients and the importance of building a long-term relationship based on mutual trust. The security and proper handling of client data is therefore one of the Group's priorities. We only use true, correct and clear information in all our information and marketing materials and avoid providing any misleading information.

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  • Cybersecurity is critical to us, especially to protect our clients' personal and financial data. With the increasing use of online and mobile banking, clients face threats such as phishing, vishing and malware. That's why we have developed a comprehensive strategy based on risk management, strong governance and compliance with legislation to help protect not only our systems, but also the privacy and security of our clients.

    Read more